1-800-598-4594 [email protected]

Privacy Policy

Privacy Policy

Effective Date: January 1, 2021

Last Update: July 26, 2026

Infinity Health Consultancy Agency ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

 

1. Information We Collect

We may collect the following types of information:

  • Contact information you provide directly, such as your name, phone number, email address, and mailing address (for example, when you fill out a contact form or schedule an appointment)
  • Health-related information you choose to share with us during a consultation, such as your general healthcare needs, current providers, or medications, for the purpose of helping you compare Medicare plans
  • Technical information, such as your IP address, browser type, and browsing behavior on our site, collected through cookies and similar technologies (see Section 5)

We do not ask for and you should never submit your Medicare Number, Social Security Number, or other government ID numbers through any form on this website. See Section 7 below.

2. How We Use Your Information

We use the information we collect to:

  • Respond to your inquiries and schedule consultations
  • Provide Medicare plan comparisons, enrollment support, and post-enrollment assistance
  • Communicate with you about your Medicare options, including by phone, email, or text message (see Section 4)
  • Improve our website and services

3. How We Share Your Information

We do not sell, trade, or rent your personal information. We may share your information with the following categories of recipients, and only as needed to provide our services to you:

  • Licensed insurance carriers we are contracted with, when you choose to enroll in or inquire about a specific Medicare plan, so the carrier can process your enrollment or answer plan-specific questions
  • Our customer relationship management (CRM) and marketing automation platform (currently AGA and GoHighLevel), which we use to store your contact information, schedule appointments, and manage follow-up communications with you
  • Scheduling software (currently Calendly), if you book an appointment through our website
  • Website hosting and technical service providers, who help us operate and maintain this website
  • Legal or regulatory authorities, if required by law, subpoena, or other legal process
  • A successor entity, in the event of a merger, acquisition, or sale of business assets — your information may be transferred as part of that transaction, subject to the same privacy protections described here

We do not share your information with third parties for their own independent marketing purposes without your consent.

4.Text Message (SMS) Communications

If you provide your phone number through a form on this website, you may receive text messages from us related to scheduling, appointment reminders, or follow-up on your Medicare questions.

  • Consent: By submitting your phone number and checking the applicable consent box, you agree to receive text messages from Infinity Health Consultancy Agency. Consent to receive texts is not a condition of receiving services from us.
  • Message frequency may vary depending on your interactions with us.
  • Message and data rates may apply, depending on your mobile carrier and plan.
  • Opt-out: You may opt out of text messages at any time by replying "STOP" to any message you receive from us, or by contacting us directly using the information in Section 9.
  • Help: Reply "HELP" to any message for assistance, or contact us directly.

5. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to improve your experience, understand how visitors use our site, and support website functionality. You can control cookie preferences through your browser settings or through the cookie consent tool on our website.

6. Data Retention

We retain your contact information for as long as necessary to provide our services to you, comply with legal and regulatory recordkeeping requirements applicable to licensed insurance agents, and resolve any disputes. When information is no longer needed for these purposes, we take reasonable steps to securely delete or de-identify it.

7. Protecting Your Sensitive Information

Please do not submit your Medicare Number, Social Security Number, or other sensitive personal information through any contact or lead form on this website. These forms are intended for general inquiries and scheduling only. If we need this type of information to assist you with a specific plan or enrollment, a licensed agent will collect it from you directly and securely, by phone or through a compliant enrollment platform — never through a public web form.

8. Your California Privacy Rights (CCPA/CPRA)

If you are a California resident, the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), gives you the following rights regarding your personal information:

  • Right to Know — You may request that we disclose the categories and specific pieces of personal information we have collected about you, the sources of that information, and the categories of third parties with whom we've shared it.
  • Right to Delete — You may request that we delete personal information we have collected from you, subject to certain legal exceptions (for example, information we're required to retain for insurance recordkeeping purposes).
  • Right to Correct — You may request that we correct inaccurate personal information we maintain about you.
  • Right to Opt Out — We do not sell or share your personal information for cross-context behavioral advertising, so there is nothing to opt out of in this respect.
  • Right to Non-Discrimination — We will not discriminate against you for exercising any of these rights.

To exercise any of these rights, contact us using the information in Section 9. We will verify your identity before processing your request and will respond within the timeframe required by California law.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Infinity Health Consultancy Agency
[email protected]
1-800-598-4594

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this page periodically.

By using our website and services, you agree to this Privacy Policy.

Infinity Health Consultancy Agency is a trusted Medicare insurance agency dedicated to helping seniors navigate Medicare Advantage plans with expert guidance and personalized support. Serving Los Angeles, Ventura, Riverside, Orange, and San Jose Counties in California.

We do not offer every plan available in your area. Currently we represent 12 organizations which offer 83 products in your area. Please contact Medicare.gov, 1-800-MEDICARE, or your local State Health Insurance Program (SHIP) to get information on all of your options.

Thank you for trusting Infinity Health Consultancy Agency.